Your property, cared for like a home. Earning like a business.

In most cases, yes. Many residential and buy-to-let mortgages don't allow short-term or holiday letting without the lender's consent, and some lenders require a specific holiday-let mortgage instead. Please check with your lender or mortgage broker before going ahead. We'll ask to see written consent or confirmation before your property goes live.

Many leases, particularly for flats, restrict short-term letting or business use, so it's worth reading your lease carefully. If the lease is unclear or requires permission, you'll need written consent from your freeholder or managing agent before letting. Freehold houses usually have fewer restrictions, but covenants can still apply. If you're unsure, a solicitor can review the lease for you.

Rules differ across England, Scotland, Wales and Northern Ireland, vary between councils, and are changing. Depending on where your property is and how it's used, you may need planning permission or a short-term let licence (Scotland, for example, has a licensing scheme), and council tax or business rates may apply. Please check with your local council before letting. We'll go through the current position for your area with you during onboarding.

Standard landlord or home insurance usually won't cover short-stay guests, so you'll need a specialist short-let or holiday-let policy covering buildings, contents and public liability. Speak to your insurer or a specialist broker and make sure the policy matches how the property will be used. Booking platforms' host protection schemes can help, but they aren't a substitute for proper insurance. [ADD: details of The Haven Co.'s own public liability insurance, once in place].

Guests pay a cleaning fee with each booking, and it goes straight towards a professional clean and fresh linen after every stay. That means routine turnover cleaning doesn't come out of your earnings. For longer stays, [ADD: how mid-stay cleans are arranged and charged].

We charge a management fee of [ADD FEE RANGE] of [ADD: gross or net] booking revenue, plus VAT where applicable. This covers listing set-up, pricing, guest communication, guest screening, coordinating cleaning and maintenance, and your monthly reports. Costs not included are [ADD, e.g. photography, furnishing, repairs, consumables], and we'll set everything out in writing before you sign anything.

Every booking is checked before any keys are released. We verify each guest's identity against government-issued photo ID, review their booking history and reviews, and confirm the purpose of their stay and who will be staying. For corporate and contractor bookings, we also confirm the company details. [ADD: screening provider, if you use one].

It depends on where the booking is made. For direct and corporate bookings, we take a refundable damage deposit of [ADD DEPOSIT AMOUNT] or use a damage waiver [ADD PROVIDER]. Bookings through platforms such as Airbnb follow that platform's own damage protection and claims process. In every case, dated photos taken at check-in and check-out support any claim.

Our cleaners photograph and log any damage at check-out, and we'll let you know within [ADD TIMEFRAME]. We then claim the cost through the deposit, the booking platform or directly from the guest. Minor repairs under [ADD REPAIR LIMIT] are handled without needing your sign-off, while anything above that needs your approval first. Every repair appears on your monthly statement with receipts.

Our house rules ban parties and events and set quiet hours of [ADD QUIET HOURS]. With your agreement, we can fit a privacy-safe noise monitor that measures sound levels only and never records conversations, and it's always disclosed to guests. Neighbours can reach us directly on [ADD CONTACT NUMBER], and we'll act quickly to resolve any concern.

You'll receive an itemised monthly statement by [ADD DATE] showing every booking, fee and cost. Payouts are made [ADD: how and when, e.g. by bank transfer each month]. You can also see bookings as they come in through a shared calendar.

If The Haven Co. is VAT-registered, VAT is charged on our management fee only, not on your booking income [CONFIRM VAT STATUS]. Your own tax and VAT position on letting income depends on your circumstances, so please check with your accountant.

No, you don't pay us rent, and we don't pay you a fixed rent either. We work on a management model: you keep ownership of your property and the booking income, and we take a commission of [ADD FEE RANGE] for running it. Because our fee is a percentage, we only do well when your property does well.

Most of the time goes on preparation: compliance checks, any furnishing or staging, and professional photography. Once your property is ready and the paperwork is in place, we aim to have it listed within [ADD LAUNCH TIMEFRAME]. We'll give you a clear timeline for your property at the proposal stage.

Yes. Either side can end the management agreement with [ADD NOTICE PERIOD] written notice. Guest bookings already confirmed for dates after your notice ends will be [ADD: how existing bookings are handled]. We'd always rather talk through what isn't working first, and the full terms are set out in your management agreement.